Privacy & Data Policy

This privacy policy explains how we use any personal information we collect about you when you use our services or this website.

What information do we collect about you?

We collect information about you when you open an account with us or place an order for our products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

The data held includes:

  • Names of individuals
  • Postal addresses
  • Email addresses
  • Telephone numbers
  • Location data
  • Online identifiers

How will we use the information about you?

We collect information about you to process your order, manage your account and, if you consent, to email you about other products and services we think may be of interest to you.

We use your information collected from the website to personalise your repeat visits to our website.

Brausch & Co (UK) LTD and its sister company DHL Bathroom Supplies Limited will not share your information for marketing purposes with other companies.

We may share your data with third parties to obtain products or services that you order.

The third parties include:

  • Our Suppliers
  • Courier Company’s
  • Pallet deliver services

We periodically check that these third parties have appropriate safeguards in place to protect your data and that they are compliant with Data Protection Regulations.

In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.


We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at any time by clicking the unsubscribe link at the bottom of any email or by sending us an email at

You have a right at any time to stop us from contacting you for marketing.  If you no longer wish to be contacted for marketing purposes, please email

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 18 May 2018.

How to contact us

Please contact us if you have any questions or concerns about our privacy policy or information we hold about you:

  • by email at
  • or write to us at: Brausch & Co, Unit 4 Great West Trading Estate, Great West Road, Brentford, TW8 9DN or DHL Bathroom Supplies Ltd, Unit 2 Quarry Farm, Redhill, Bristol, BS40 5TU.

Your right to complain

If at any time you wish to complain about anything we have done or you have any concerns about how we treat your privacy or data you can complain to

Information Commissioner’s Office

Wycliffe House

Water Lane




Tel: 0303 123 1113


Dated 24th May 2018